|
|
3 |
|
Editor's letter:
The Future of the DCMS
The DCMS was assessed by speakers at the Institute for
Economic Affairs as having ‘second rate civil servants’,
‘by far the smallest budget in Whitehall’ and being too
marginal a department for ambitious politicians who
want to build a career
View on turning pages
|
|
|
|
|
|
|
37 |
|
Technology:
Customer care
From Queens Park Rangers liaising
with fans to One Leisure installing
kiosks in its gyms, we take a look
at operators using the latest CRM
technology to provide a better
customer experience
View on turning pages
|
|
|
|
|
|
|
48 |
|
Sport:
Sporting chance
Almost two years on from the 2010
FIFA World Cup, Professor Terry
Stevens looks at how South Africa is
capitalising on the event's success and
creating a lasting legacy
View on turning pages
|
|
|
|
|
|
|
|